🛠️ Support and Troubleshooting

When Slice — or the TM1 environment behind it — isn't behaving the way it should, this section is where to start. The articles cover common diagnostics, FAQs, and the deeper debugging techniques used in stubborn cases.

What you'll find in this section

Troubleshooting — A general-purpose troubleshooting guide covering the most common Slice issues with diagnostic steps and recommended fixes. The right starting point when something is wrong but you don't yet know the cause.

Slice FAQ — Common questions and answers about Slice. Many user questions have already been asked and answered here; check the FAQ first to save a support call.

Clearing cache when debugging Slice — How to clear Slice's local cache to rule it out when troubleshooting odd behaviour. Stale cache is a surprisingly common cause of "Slice is doing something weird" and clearing it removes a whole class of false leads.

Debugging Server Explorer in Slice — Diagnostic techniques for issues specific to the Server Explorer view in Slice.